|
Post by account_disabled on Dec 30, 2023 7:43:27 GMT -2
Hey are grouped into three categories Promoters grades are loyal customers who praise your company and boost your sales Neutrals scores are satisfied but not enthusiastic Detractors scores are dissatisfied and can harm the brand image by spreading negative information. After this survey you should apply the following formula NPS Number of promoters Number of detractors x Total number of customers surveyed . Return on Investment ROI Return on Investment. ROI is the relationship between the profit obtained and the investment made to achieve it . It is a fundamental business management metric to evaluate the effectiveness of the investments you have made in areas such as Phone Number List marketing technology and others. This allows you to identify which investments have generated a positive return and which may need to be re evaluated . To calculate ROI use the following formula ROI Revenue Cost x. Cost A high ROI rate indicates that the investment is generating a positive return while a low rate may indicate that the investment is not being as effective. Therefore ROI helps you make informed decisions about where you should allocate your financial resources . . Churn Churn is a metric used to measure the rate of customer cancellation or loss over a given period of time. It is an important indicator for evaluating the health of the business especially in companies with subscription models or recurring services where customer retention is essential for sustainable growth.
|
|